Privacy Policy

Introduction

Matlakse (Pty) Ltd ("Matlakse", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through this website, by email, telephone or in person. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have under the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable laws.

This policy applies to www.matlakse.co.za and all related Matlakse digital properties, quotations, project enquiries and customer-service channels.

Information We Collect

We only collect information that is necessary to respond to your enquiry, deliver our products and services, comply with our legal obligations and improve the website. This may include:

• Identification & contact details — name, company, job title, email, phone number and physical address.
• Project information — technical specifications, voltage requirements, delivery locations and other details you provide in quotations or service requests.
• Communications — emails, contact-form submissions, call notes and any documents you send us.
• Website usage data — IP address, browser type, device, pages viewed and referral source, captured through cookies and similar technologies (see Cookies).

How We Use Your Information

We process personal information only for lawful, specific and clearly defined purposes, including:

• Responding to enquiries, preparing quotations and fulfilling orders;
• Performing contracts, deliveries, installations, commissioning and after-sales support;
• Managing accounts, invoicing, payment and credit administration;
• Complying with statutory, regulatory and industry obligations (e.g. SANS, IEC, B-BBEE, tax);
• Improving our website, services and customer experience; and
• Sending operational notices and, where you have opted in, marketing communications.

Sharing & Disclosure

We do not sell personal information. We may share it with:

• Trusted operators acting on our behalf (logistics carriers, hosting and IT service providers, payment processors, professional advisers);
• Utility customers, project consultants or contractors where required to deliver an order;
• Regulators, law-enforcement agencies and courts when legally required; and
• Group companies and joint-venture partners where reasonably necessary for the engagement.

All third parties are required to keep your information confidential and use it only for the agreed purpose.

Security & Retention

We apply appropriate technical and organisational safeguards — including access controls, transport encryption (HTTPS), backup procedures and staff training — to protect personal information from loss, unauthorised access, alteration or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy or as required by law (for example, tax and contractual records typically for at least 5 years).

Cookies

This site uses cookies and similar technologies to keep the site running, remember your preferences, measure usage and improve content. You can manage your choices at any time using the cookie banner or by clicking Cookie preferences. See our POPIA Notice for the lawful basis we rely on.

Your Rights

Subject to POPIA and other applicable law, you have the right to:

• Be informed about the personal information we hold about you;
• Request access to, correction or deletion of your information;
• Object to processing or withdraw consent (where consent is the lawful basis);
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact our Information Officer using the details below.

Contact & Information Officer

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the revision date shown above.